We know delays is often annoying, and we apologize with the inconvenience. We’re informed that We've got go over your issues, and have rescheduled your installation for 7/3. We’ll follow up with you right up until a solution is reached.
No one at any time solutions. I leave my data and constantly wait to attach with another person. Well I eventually did and was explained to that someone can be out the next Tuesday to exchange many of the trim. I sat all around on my working day off and no person came out and not one person called. I have referred to as customer service, left various messages and no response. THIS Firm HAS THE WORST CUSTOMER SERVICE. I have trim that require repair service which corporation could care a lot less. Empire you might have misplaced a good buyer!!!
I might absolutely wish to talk with those that review the installation process in Northern California to debate our scenario in depth during the hope of having it fixed.
kitchen area and dinning room. Three excellent Adult males came and set up our flooring yesterday. They did a wonderful task laying The brand new flooring but stated they wouldn’t find a way to setup our baseboard as they didn’t have the appropriate tools.
In preparation, I rented a POD and packed up my overall household except for large home furniture to arrange for the alternative.
I wouldn’t advocate your company to put carpet in a dog dwelling. The get the job done was terrible plus they don. treatment. The salesman was just as negative. I named him 6 periods and he hardly ever bothered to simply call back again. Its been a nightmare. I’m inside of a wheelchair And that i must phase in excess of extension cords ever exactly where I go.
To the 18th I did not listen to from everyone by nine:30am so I called and still left a msg for Ashley. An hour glided by and No call again so I termed all over again and spoke to Jaret who stated “I wasn't to the plan today. Nicely which was Not superior And that i commenced contact persons at Empire and did a Chat with John who called the Kent Business office he mentioned read more they have been seeking to Find a firm to come.
Where do I start off, on the 1st rest room the door doesn’t near, grout not installed more than all of the underneath cement so you see black parts, after they ended up putting the door on they chipped the tiles on both sides and crammed it with grout, made use of chalking to seal the baseboard tiles and sloppy perform at that, toilet website installed not evenly (you can see that from the tank cover).
We strive to depart a constructive impact throughout our in-house consultations, and we’re sorry to hear that this was not the case. We’ll be in touch along with you shortly to discuss your knowledge.
August 31, 2018 at twelve:fifty four pm Horrible, horrible, horrible! This company has had me in tears crying for days about the horrible occupation they did on our flooring. It looks so undesirable. The product sales rep Greg will not likely give me the data on how to Get hold of the installation supervisor. He claims that he has emailed them and Greg even agreed it appears to be lousy. The installation hasn’t even been finished!
– Chicago/Milwaukee customer care known as me within three times and left a voicemail. I termed back and still left a voicemail for them. Right after three days I named and still left An additional voicemail. Three extra days when by with out a return connect with and I chose to phone the principle customer care line. The lady I spoke with experimented with to reach anyone but was only in a position to go away a voicemail. Following 3 more times I once more called customer care and asked them to escalate as I was squandering my time, acquiring no response and extremely disappointed.
November 29, 2017, The Call states they'll put in the laminate flooring in my dining place living room and little closet in the lounge and If your floors need leveling that was also A part of my agreement. See attached deal 14 web pages. The closet wasn't carried out I was told from the installer I remaining the stuff with the closet both you and your partner can do that. The installer showed up at 830am by himself at 930am he known as somebody and commenced cursing and getting upset.
7b.) ET despatched installer with Improper wax ring and wouldn’t Allow installer go the one mile to House Depot to select it up.
The Installation Supervisor (IM) manages the installation process for in-dwelling and organization-to-organization flooring and window procedure (wherever relevant) installations from insuring products can be found and designated to the project and assigning the function to an experienced unbiased installer contractor through project completion.